My Topic I am speaking on is on Enterprise Service Management: “The Essence of Enterprise Service Management”
Timeslot: 04:00 GMT
Enterprise Service Management (ESM) is about applying a service-oriented Business model to the way your organisation works internally. It is about an enterprise-wide approach to delivering services, both Business and IT. Rolling in Business domains into your Service Management Capability is the “essence of ESM”.
More importantly what is the impacts on service desk teams and what the benefits of adopting a service-orientated approach? A case study approach to understanding the Essence of ESM.
More details here: https://www.servicedeskinstitute.com/shine18/