SIAM challenge No.2 – People part 2

An organisation's culture is deeply embedded in the roots of how things get done and why. It’s wrapped into value, goals, attitudes and more. Once the roots are established it’s hard almost impossible to unlearn those values, what’s acceptable. It takes...

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SIAM Challenge #2 – People part 1

Welcome back and a brief note; these challenges are not in any particular order, they are all vital to be addressed for SIAM success. Each of the challenges will be different and affect organisations differently. Challenge no two the...

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SFIA7 as a Service (S7aaS)

What is SFIA? Skills Framework for the Information Age (SFIA) is a model for describing and managing competencies for ICT professionals globally. SFIA is used to help match the skills of the workforce to the needs of the business...

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SIAM Challenge no 1 – Strategy part b

Welcome back, we are continuing our series on SIAM challenges - this week we're focusing on Strategy or the lack of it. This mini blog is published in 2 sections; this is 2 of 2 on Strategic challenges. Continuing on...

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A snippet – ESM, Enterprise Service Management

Service Management has been around for many years, most of us work within ITSM industry delivering value and some form of service. Looking back over the years IT has evolved; from ad hoc 80s IT shop to adopting ITIL...

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SIAM Challenge no1 – Strategy part a

Welcome back, we are continuing our series on SIAM challenges - this week we're focusing on Strategy or the lack of it. This mini blog is published in 2 sections; this is 1 of 2 on Strategic challenges. There are...

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SIAM Challenges

Service Integration and Management (SIAM) by no means is a new concept it’s been around for quite some time dating back to early 2000s originating from the UK. Some call it a framework, others a methodology and or an...

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From Bid Strategy to Delivery; where does it all go wrong? Part 2

Part 2  Tenders, Proposals and Bid Management are all part of an organisations Sales pipeline and business processes. It’s one of the elements of bringing in business. It is a multi-billion dollar business worldwide. Organisations today outsource services as a...

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Essence of ESM

The journey of IT has been fascinating over the years, from ad-hoc IT shop to a sophisticated, complicated service delivery organisation. Some of us are doing this well and others struggling. Some are still stuck in the process world,...

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We are presenting at SHINE18

We are honoured to be speaking at SHINE18 this year! SDI Shine is hosting its annual online Virtual IT Service Conference that will be running on October 31st 2018! It’s also free to register! Date: October 31st 2018 Timeslot:  04:00 GMT My Topic:...

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