Dec
20
2017
How to deal with Angry Customers
Last week and a few weeks ago we focused on “What is good customer service? “ we wrote some tips about the training required and other things to consider when hiring and training staff...
Dec
08
2017
Today’s blog is looking at Customer service as our continuing theme. Last week we looked at poor service as a result of lacklustre culture and leadership team. Today we are focusing on some customer service fundamentals and principles.
Definition -...
Nov
18
2017
Quote: "What's happening on the inside of a company is being felt on the outside by the customer. Shep Hyken
Our theme for the week: Customer service, Service Excellence, Service Management. The Customer is king! Recently I moved and my...