SIAM challenge No.2 – People part 2

An organisation's culture is deeply embedded in the roots of how things get done and why. It’s wrapped into value, goals, attitudes and more. Once the roots are established it’s hard almost impossible to unlearn those values, what’s acceptable. It takes...

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SFIA7 as a Service (S7aaS)

What is SFIA? Skills Framework for the Information Age (SFIA) is a model for describing and managing competencies for ICT professionals globally. SFIA is used to help match the skills of the workforce to the needs of the business...

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SIAM Challenge no 1 – Strategy part b

Welcome back, we are continuing our series on SIAM challenges - this week we're focusing on Strategy or the lack of it. This mini blog is published in 2 sections; this is 2 of 2 on Strategic challenges. Continuing on...

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A snippet – ESM, Enterprise Service Management

Service Management has been around for many years, most of us work within ITSM industry delivering value and some form of service. Looking back over the years IT has evolved; from ad hoc 80s IT shop to adopting ITIL...

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Essence of ESM

The journey of IT has been fascinating over the years, from ad-hoc IT shop to a sophisticated, complicated service delivery organisation. Some of us are doing this well and others struggling. Some are still stuck in the process world,...

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We are presenting at SHINE18

We are honoured to be speaking at SHINE18 this year! SDI Shine is hosting its annual online Virtual IT Service Conference that will be running on October 31st 2018! It’s also free to register! Date: October 31st 2018 Timeslot:  04:00 GMT My Topic:...

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SIAM challenges and opportunities

Service Integration and Management (SIAM) by no means is a new concept it’s been around for quite some time dating back to early 2000s originating from the UK. Some call it a framework, others a methodology and or an...

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Essence of ESM

In July we're heading off to ITX New Zealand’s premier conference! What are we talking about? Well Enterprise Service Management (ESM). Enterprise Service Management is about applying a service-oriented Business model to the way your organization works internally. It...

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SIAM Vendor Bid Assessment

Service Integration & Management (SIAM) is becoming more prevalent in the Australian marketplace as a viable strategic sourcing model for IT consumers. With this, there is a requirement for a holistic understanding of all SIAM service elements and their...

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SIAM Consumer Buying Assessment

Service Integration & Management (SIAM) is becoming more prevalent in the Australian marketplace as a viable strategic sourcing model for IT consumers. With this, there is a requirement for a holistic understanding of all SIAM service elements and their...

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