ITSMC are pleased to introduce "SIAM Vendor Bid Assessment" our new service offering in collaboration with @ETBS Australia & UK. ETBS are Cost & Price Benchmarking experts and work with clients to examine their IT operation in relation to...
A survey by Forbes conducted this year, among 261 senior-level executives around the world, suggest that ITSM in on a course of a massive transformation. Needless to say, with ground breaking technologies such as cloud, AI, Big Data slowly...
How does one build and maintain Service Excellence into their organisations? I wondered after a series of unfortunate customer service experiences from significant brands, please see my previous posts. Service Excellence has to be part of the DNA of the...
Today’s blog is looking at Customer service as our continuing theme. Last week we looked at poor service as a result of lacklustre culture and leadership team. Today we are focusing on some customer service fundamentals and principles. Definition -...
Quote: "What's happening on the inside of a company is being felt on the outside by the customer. Shep Hyken Our theme for the week: Customer service, Service Excellence, Service Management. The Customer is king! Recently I moved and my...
Most of us are familiar with tender processes, proposals and bids whereby our service providers, vendors, and potential partners state their best intentions, ideas how they do things and propose to deliver against your requirements. It is a multi-million...
A process is a process. However, the use of a process should come down to addressing a need, it must be practical and easy to use. Sounds simple, right? Well, no…. Here’s a story! Customer ABC had implemented problem management,...