Service Excellence at the core

To commence building towards Service Excellence there needs to be some underlining strategy defined. Many things can be achieved here, starting off with developing your Services Charter. You probably already have some information and values described, why not start...

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Customer & Service excellence

  How does one build and maintain Service Excellence into their organisations? I wondered after a series of unfortunate customer service experiences from significant brands, please see my previous posts. Service Excellence has to be part of the DNA of the...

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Is the customer king in your organisation?

Quote: "What's happening on the inside of a company is being felt on the outside by the customer. Shep Hyken Our theme for the week: Customer service, Service Excellence, Service Management. The Customer is king! Recently I moved and my...

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Leadership

Fridays quote:" No man will make a great leader who wants to do it all himself or get all the credit for doing it. " Andrew Carnegie   Who is Andrew Carnegie? The Scottish-born American industrialist and philanthropist Andrew Carnegie was the leader...

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