Essence of ESM

The journey of IT has been fascinating over the years, from ad-hoc IT shop to a sophisticated, complicated service delivery organisation. Some of us are doing this well and others struggling. Some are still stuck in the process world,...

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We are presenting at SHINE18

We are presenting at SHINE18

We are honoured to be speaking at SHINE18 this year! SDI Shine is hosting its annual online Virtual IT Service Conference that will be running on October 31st 2018! It’s also free to register! Date: October 31st 2018 Timeslot:  04:00 GMT My Topic:...

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SIAM challenges and opportunities

Service Integration and Management (SIAM) by no means is a new concept it’s been around for quite some time dating back to early 2000s originating from the UK. Some call it a framework, others a methodology and or an...

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Essence of ESM

Essence of ESM

In July we're heading off to ITX New Zealand’s premier conference! What are we talking about? Well Enterprise Service Management (ESM). Enterprise Service Management is about applying a service-oriented Business model to the way your organization works internally. It...

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SIAM Vendor Bid Assessment

Service Integration & Management (SIAM) is becoming more prevalent in the Australian marketplace as a viable strategic sourcing model for IT consumers. With this, there is a requirement for a holistic understanding of all SIAM service elements and their...

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SIAM Consumer Buying Assessment

Service Integration & Management (SIAM) is becoming more prevalent in the Australian marketplace as a viable strategic sourcing model for IT consumers. With this, there is a requirement for a holistic understanding of all SIAM service elements and their...

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ETBS and ITSMC Partnership Service Offering

ITSMC are pleased to introduce "SIAM Vendor Bid Assessment" our new service offering in collaboration with @ETBS Australia & UK. ETBS are Cost & Price Benchmarking experts and work with clients to examine their IT operation in relation to...

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Top 25 Service Providers in APAC in Service Management area!

Top 25 Service Providers in APAC in Service Management area!

A survey by Forbes conducted this year, among 261 senior-level executives around the world, suggest that ITSM in on a course of a massive transformation. Needless to say, with ground breaking technologies such as cloud, AI, Big Data slowly...

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