Change is the law of life. But should we be disrupting OCM?

Today organisations are transforming something within their business and IT shops and it’s generally along the lines of a SIAM implementation, digital or an ERP, or cloud service, etc. Everyone is doing something different today to be competitive in...

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What do we do

What do we do

Quite often I get asked what is it that we do. I always reply with "I help Businesses large and small achieve their goals and objectives by providing Service Management Consulting Services. Whatever isn't working or whatever they may...

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From Bid Strategy to Delivery, where does it all go wrong?

Most of us are familiar with tender processes, proposals and bids whereby our service providers, vendors, and potential partners state their best intentions, ideas how they do things and propose to deliver against your requirements. It is a multi-million...

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The Problem with Processes

A process is a process. However, the use of a process should come down to addressing a need, it must be practical and easy to use. Sounds simple, right? Well, no….   Here’s a story! Customer ABC had implemented problem management,...

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Hello World

Hello and welcome to my website. I am a freelance Business and IT Consultant with over 20 years experience working in the ICT Industry. Experienced in various verticals and industries in both government and the corporate world. So here we are up and...

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