SIAM Consumer Buying Assessment


Service Integration & Management (SIAM) is becoming more prevalent in the Australian marketplace as a viable strategic sourcing model for IT consumers. With this, there is a requirement for a holistic understanding of all SIAM service elements and their respective price drivers. IT consumers must be cognizant of each desired SIAM service element; and the perceived end-to-end value they contribute to the ecosystem and all associated prices.

ITSMC and ETBS have identified an opportunity in the market to assist and enable IT consumers to build and price a bespoke SIAM sourcing model that best fits their end-to-end service management ecosystem. This is achieved by applying anecdotal and practical SIAM bid management experience; leveraging empirical datasets across hundreds of outsourcing contracts and thousands of data points. This level of information allows IT consumers to precisely assemble a SIAM framework that optimises the value on investment.

ETBS’ value to the customer is underpinned by 45 years’ combined practitioner experience in benchmarking managed services environments.

This experience has allowed ETBS to refine specific datasets impacting service management price and quality metrics of processes; quantifying criteria such as:
• statement/scope of work; and the activities performed therein,
• service levels, volumetric data (economies of scale pertaining to supported devices and resources) and
• environmental challenges & complexities into market price drivers

ITSMCs value to the customer is 25 years’ experience in Operations, Managed Services and 10+ expertise in Service Integration (SI), SIAM design, implementation and OCM across Government agencies, Corporations & Service Providers. We have experience and believe SIAM; SI services are scalable to small, medium and or large enterprises alike. SIAM is not for everyone; we are here to provide a transparent review of your ecosystem from a customer viewpoint. Our aim is to listen, assess, plan, change, embed.

We also have extensive experience in strategic bid pursuit opportunities from strategic planning, win themes and innovative services. Over the last ten years, our strategic input/design has successfully helped win customers services and tenders. We have an 85% tender win rate. Our services include helping customer define SIAM bid requirements to help ease their operational pain points, and improve relationships and managing your service providers to deliver to your business needs. On the flip side, we are able to assist Service providers on their SIAM journeys. via procurement, tender, and commercial avenues.

We’re here to help grow your business with fit-for-purpose SIAM capability.

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