Aug
07
2018
Part 2
Tenders, Proposals and Bid Management are all part of an organisations Sales pipeline and business processes. It’s one of the elements of bringing in business. It is a multi-billion dollar business worldwide. Organisations today outsource services as a...
Aug
07
2018
The journey of IT has been fascinating over the years, from ad-hoc IT shop to a sophisticated, complicated service delivery organisation. Some of us are doing this well and others struggling. Some are still stuck in the process world,...
Jan
18
2018
How does one build and maintain Service Excellence into their organisations? I wondered after a series of unfortunate customer service experiences from significant brands, please see my previous posts.
Service Excellence has to be part of the DNA of the...
Aug
21
2017
Today organisations are transforming something within their business and IT shops and it’s generally along the lines of a SIAM implementation, digital or an ERP, or cloud service, etc. Everyone is doing something different today to be competitive in...