From Bid Strategy to Delivery; where does it all go wrong? Part 2

Part 2  Tenders, Proposals and Bid Management are all part of an organisations Sales pipeline and business processes. It’s one of the elements of bringing in business. It is a multi-billion dollar business worldwide. Organisations today outsource services as a...

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Essence of ESM

The journey of IT has been fascinating over the years, from ad-hoc IT shop to a sophisticated, complicated service delivery organisation. Some of us are doing this well and others struggling. Some are still stuck in the process world,...

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Customer & Service excellence

  How does one build and maintain Service Excellence into their organisations? I wondered after a series of unfortunate customer service experiences from significant brands, please see my previous posts. Service Excellence has to be part of the DNA of the...

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Change is the law of life. But should we be disrupting OCM?

Today organisations are transforming something within their business and IT shops and it’s generally along the lines of a SIAM implementation, digital or an ERP, or cloud service, etc. Everyone is doing something different today to be competitive in...

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