Welcome back, we are continuing our series on SIAM challenges - this week we're focusing on Strategy or the lack of it. This mini blog is published in 2 sections; this is 1 of 2 on Strategic challenges. There are...
Part 2 Tenders, Proposals and Bid Management are all part of an organisations Sales pipeline and business processes. It’s one of the elements of bringing in business. It is a multi-billion dollar business worldwide. Organisations today outsource services as a...
The journey of IT has been fascinating over the years, from ad-hoc IT shop to a sophisticated, complicated service delivery organisation. Some of us are doing this well and others struggling. Some are still stuck in the process world,...
How to deal with Angry Customers Last week and a few weeks ago we focused on “What is good customer service? “ we wrote some tips about the training required and other things to consider when hiring and training staff...
Today’s blog is looking at Customer service as our continuing theme. Last week we looked at poor service as a result of lacklustre culture and leadership team. Today we are focusing on some customer service fundamentals and principles. Definition -...
Most of us are familiar with tender processes, proposals and bids whereby our service providers, vendors, and potential partners state their best intentions, ideas how they do things and propose to deliver against your requirements. It is a multi-million...
Hello and welcome to my website. I am a freelance Business and IT Consultant with over 20 years experience working in the ICT Industry. Experienced in various verticals and industries in both government and the corporate world. So here we are up and...