We are presenting at SHINE18

We are honoured to be speaking at SHINE18 this year!

SDI Shine is hosting its annual online Virtual IT Service Conference that will be running on October 31st 2018! It’s also free to register!

Date: October 31st 2018
Timeslot:  04:00 GMT
My Topic: I am speaking on is on Enterprise Service Management: “The Essence of ESM”

Enterprise Service Management (ESM) is about applying a service-oriented Business model to the way your organisation works internally. It is about an enterprise-wide approach to delivering services, both Business and IT. Rolling in Business domains into your Service Management Capability is the “essence of ESM”.

More importantly what is the impacts on service desk teams and what the benefits of adopting a service-orientated approach? A case study approach to understanding the Essence of ESM.

 

Rolling in Business domains into your Service Management capability is the essence of ESM

Where you have the one tool, and place – portal, catalogue, 1place for your customers to go to request services, regardless of whether they are Business or IT services.

An Enterprise-wide approach to delivering services, Business and IT together to the benefit of many people. The End User as they have one portal to request either a Business or IT service. The C-suite from a reporting aspect and Management can see enterprise workload and understand where the backlogs are. There are some many primary benefits to rolling in Business domains into ITSM capability. There are so many more benefits to ESM. More importantly, there are many lessons to be learnt, and also the ITSM world should share how they deliver and run their services to allow business domains to also benefit from integrated service delivery approach.

More importantly what is the impacts on service desk teams and what the benefits of adopting a service-orientated approach? A case study approach to understanding the Essence of ESM. The session will cover 3 case studies on the good, the bad and outcomes achieved for customers!

Join me at #Shine18 Service Desk Institutes virtual annual conference. 
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