My Topic I am speaking on is on Enterprise Service Management: “The Essence of Enterprise Service Management”

Timeslot:  04:00 GMT

Enterprise Service Management (ESM) is about applying a service-oriented Business model to the way your organisation works internally. It is about an enterprise-wide approach to delivering services, both Business and IT. Rolling in Business domains into your Service Management Capability is the “essence of ESM”. 

More importantly what is the impacts on service desk teams and what the benefits of adopting a service-orientated approach? A case study approach to understanding the Essence of ESM.

More details here: https://www.servicedeskinstitute.com/shine18/

ITx 2018 is a collaboration of thirteen tech-focused conferences and runs every 2 years. ITx is the premier tech conference in New Zealand and attracts the absolute best innovators, leaders and experts in our sector.

ITx is where New Zealand’s digital technology sector comes together. Running at the TSB Bank Arena complex, right in the heart of Wellington, this conference will attract delegates from right across New Zealand and in some cases, the world.

ITx focuses on innovation, technology and education and brings IT professionals, decision-makers, leaders and academics together under one roof. This is where industry, academia and government come together to network, learn and engage.

ITx 2018 is a conference like no other, and you’re invited.

A survey by Forbes conducted this year, among 261 senior-level executives around the world, suggest that ITSM in on a course of a massive transformation. Needless to say, with ground breaking technologies such as cloud, AI, Big Data slowly assuming a major force in the business strategies and offerings of enterprises in every domain, ITSM is no exception here.

APAC CIO Outlook presented a list of 25 providers the list of “top 25 IT Service Management Solution Providers 2018”. The Editorial Board and a panel of industry executives have diligently curated this list to assist organisations  in choosing their ideal IT Service Management partners. We made the list! We are ever so grateful to the board and panel of experts whom choose us.

Read more here: page 21 https://www.apacciooutlook.com/magazines/January2018/ITServiceManagement/