What do we do

Quite often I get asked what is it that we do. I always reply with “I help Businesses large and small achieve their goals and objectives by providing Service Management Consulting Services. Whatever isn’t working or whatever they may be building we come in and help establish or fix.

A little SoaP I created a while ago explains it nicely. What is a SoaP, it’s my Services on a Page. Services on a page is a helicopter view of what we can do, to give you an idea. No doubt we do a lot, so it’s always best to have a conversation and find out. If we are unable to help you, we can always recommend someone who does.

Our key Service Management capabilities are:

  • Service Management Architecture and strategic planning
  • Service Management Optimisation
  • Service Integration and Management
  • Service Management assessments
  • SIAM360
  • Service Management Tool/Process architecture, design and implementation partners
  • Service Management Consulting
  • Customer service excellence
  • OCM, Training
  • Bid Management assistance, service provider response assitsance and or SP selection services for customers buying
  • Benchmarking
  • Enterprise Service Management and more….

We offer short term and long term expert consultants, draw down facilities T&M. We are flexible in working with you.

Contact us today…..